Appointments

If you feel that you need an urgent appointment, please ring the surgery on 01204 795 170 from 8am and explain this to the receptionist. 

You will then be triaged and given the most appropriate advice or appointment.  If you feel that your problem is an emergency you should dial 999.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• book online via the link at the top of this page
• phone us on 01204 795170, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.20pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01204 795170, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

We now offer an online consultation to our patients.  When you submit your online consultation, you will be contacted usually within 48 hours. This service should not be used for urgent appointments.

Please click on the eConsult image opposite to access this service.

If you require urgent medical attention or advice outside normal surgery hours please call 0161 763 8940.  

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am..

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.